Buying a refurbished phone can be a great way to save money while still getting a high-quality device—but how can you be sure you’re getting a good deal? Knowing what to look for before you buy is key. Here are the essential steps to help you check the quality of a refurbished phone when shopping online.
1. Buy from a reputable seller
The first and most important step is choosing a trusted retailer. Look for companies that specialise in refurbished tech and offer warranties, clear return policies, and good customer reviews. Avoid private sellers or marketplaces where quality isn’t guaranteed.
2. Check the condition grading
Most refurbished phones are sold with a grading system (e.g., ‘Like New,’ ‘Excellent,’ ‘Good,’ or ‘Average’). Make sure you understand what each grade means and decide what level of cosmetic wear you’re comfortable with. A lower-grade phone might have scratches or dents but still function perfectly. The iOutlet offers a range of refurbished tech grades to suit your needs and budget.
3. Verify battery health
A phone’s battery life is essential. Check the product description for details on battery health—many reputable sellers replace degraded batteries, but not all do. Ideally, the battery should have at least 80% of its original capacity for good performance. If battery information isn’t provided, check with the seller before purchasing. All of our refurbished phones are sold with a minimum of 75% of the manufacturer’s original capacity. There is also an option to upgrade to a brand new battery at check out when purchasing.
4. Read the product description carefully
So that you know what you are getting for your money, pay close attention to the product listing. Look for details on whether the phone has been tested, and repaired, and what accessories (if any) are included. A clear and detailed description is a good sign of a reliable seller.
5. Check for a return policy
Even with thorough refurbishing, a phone might not meet your expectations. That’s why a return policy is important. Before buying, ensure you understand the seller’s return policy.
6. Confirm IMEI and unlocked status
Every phone has a unique IMEI number. Reputable sellers will ensure that the phone isn’t blacklisted due to theft or outstanding payments.
When you buy a refurbished device from The iOutlet, you can be confident that it will be unlocked from all networks and completely contract-free. Additionally, each phone is fully Phonecheck certified, ensuring it has been screened against national lost and stolen databases, as well as Find My iPhone, so you can purchase with peace of mind.
7. Look for a warranty
A reputable seller will offer a warranty, typically ranging from 30 days to a year. This adds a layer of protection in case anything goes wrong. Avoid buying from anywhere that doesn’t provide any warranty or return policy.
The iOutlet provides a full 12 month warranty free of charge with every purchase. This gives you peace of mind, that if anything goes wrong with your device, it will be put right.
8. Read customer reviews
Before making a purchase, check online reviews of the seller and the specific phone model you’re considering. Past customer experiences can give insight into the quality of the refurbishment process and overall reliability. If the seller has a history of good reviews, it’s a strong indicator of trustworthiness. We are proud of our 5 star Excellent rating on Trustpilot.
A refurbished phone can be a fantastic investment if you shop wisely. By following these steps, you can ensure you’re getting a high-quality device that meets your needs—without breaking the bank.
Ready to find your next phone? We stock a range of refurbished handsets, including the iPhone, Samsung and Google. Find your new phone today.
