TheiOutlet will provide a 12 month warranty based on the specification of the product. If a product is found to be faulty or defective within 45 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs. Any time after this we will offer a replacement or repair. The guarantee will only cover manufacturer faults and does NOT cover the following:
IP67 Rated and Water Resistance
We recommend you keep your invoice safe. We would ask you to provide this as proof of purchase in the event of a claim. If you need to use this guarantee please contact us in the first instance and we will do what we can to help.
PLEASE NOTE THAT THE GUARANTEE IS ONLY EFFECTIVE FROM THE DATE OF INITIAL PURCHASE – IF EXCHANGES ARE ISSUED THE WARRANTY WILL NOT RESTART FROM THE DATE OF RETURN/EXCHANGE, IT IS ONLY VALID FROM THE DATE OF THE INITIAL PURCHASE FOR A MAXIMUM OF 12 MONTHS AND DOES NOT ROLL OVER.
Any returns that are not faulty or where the buyer changes their mind, there will be a deduction of 7% to cover depreciation and restocking fee along with our initial postage costs.
All warranty on devices is strictly for consumer only. Anyone buying as a wholesale or resale business will be bound by the wholesale terms and conditions and the warranty within this. i.e. 14 day warranty terms.
Screen cover plan is only valid for the device bought at the same time from us. It will not be valid for any other device. The IMEI of the device bought is recorded at the point of sale and will be checked in the event of a claim. The insurance cannot be bought or used for a device you already own. The screen insurance runs in line with your 12 month warranty and expires after the 12 months.
If you have selected a battery upgrade for your device, this will be subject to an extra 24 hour processing time before dispatch.
For iPhone XS, XS Max, XR, iPhone 11, 12 & 13 series battery upgrades, an ‘Important Battery Message’ may appear on the ‘locked screen’. The message states that Apple was ‘unable to verify this iPhone has a genuine Apple battery’ with a link to learn more. These notifications does not affect your ability to use the phone or functionality. The phone will include a PhoneCheck certified label showing 100% battery health.
Orders will be dispatched in line with your chosen delivery timescale (These may vary during peak periods). Products will be sent via Royal Mail recorded delivery. Deliveries will be tracked to the point of the delivery location, where a delivery photo will be provided by the courier. All of our products are graded and condition will be specified in listing. Each product will match the description. The quality of the handset and will be written in the listing and the received handset will match this.
For exports outside the UK inc. Northern Ireland.
The buyer is responsible for any import duty or VAT liability that may arise.
This is paid by the customer at the point of delivery.
If a product is found to be faulty or defective within 45 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs. The product must be in the original condition in which it was sent and must include an invoice or any paperwork sent with the item. We will refund the purchase price minus the postage and packaging costs. The buyer is responsible for all postage costs. If you are returning an item, we recommend using an insured method of delivery as we cannot issue refunds for items lost or damaged in transit. We track the IMEI number of each phone and this will be checked on return of the phone to ensure it is the original phone that has been returned. Please allow 7 working days for us to receive your phone and process your refund.
Our warranty covers the specific part or parts used to carry out the repair and not for the whole unit. We will only accept warranty claims if it’s a genuine fault. We will not be responsible if you damage this part yourself.
Our repairs carry a limited 3 month warranty – this warranty does not include water damage or any following accidental damage since the repair.
Please note: With iPhone 11, 12 & 13 series screen repairs, an “important display message” may appear. This message will appear on the lock screen for 7 days, then appear in the settings for 14 days. The message will disappear after 30 days.
This repair will still have a 3 month warranty as all other repairs.
No warranty is given for the following repairs:
In the unlikely event your unit becomes faulty within the warranty period please send the unit back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost.
To clarify: If you send a unit to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.
Repaired units will be held for a maximum of 30 days, if payment is not received within this time we reserve the right to sell or recycle your device to cover costs.
This applies to units requiring re-quotes for which we receive no response, units deemed beyond repair.
Please ensure you backup your unit before sending it to us.
We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data, including;
Once you’re happy everything is correct and you’ve submitted an order you’ll be given a dispatch email when the invoice is printed at the dispatch stage, next you will receive a tracking number via email when your Royal Mail label is generated.
All our prices are in UK pounds (any euro prices are converted by Web interpret/ PayPal ex rate who translate all our listings). The total cost of your order will be the price of the products you order, the delivery charge (if any). If you wish to choose a special shipping request such as Saturday guaranteed at our discretion we can invoice you for this service.
All UK orders will be sent VIA royal mail on a 24 working hour service.
All orders will be sent to the delivery address provided when you place your order
All our items International express shipping sales are delivered by courier (DHL Services) or by Royal Mail if economy is selected Once your order is confirmed, we will endeavor to deliver the goods within the delivery period that applies to the option you have chosen.
Following the Consumer Rights Act 2015, we will accept items back even if you’ve open the good to inspect them. You are entitled to a refund as long as you return your goods within 45 working days from delivery. The goods must be in an “as sold” condition along with any accessories or free gifts received with it. Whilst the goods are in your possession you must take reasonable care of them.
We aim to offer a 24 working hour return service, this means of you post your goods to us on Monday morning we aim to have an item on the way back you by Tuesday.
Whilst this is usually possible it is an aim not a guarantee, sometimes we may need a little more time if for example the item isn’t currently in stock.
We do not cover faults caused by accident, neglect, misuse, normal wear and tear by you or any third party, or any alteration or repair carried out without our prior approval. We can however invoice you separately for accidental repairs if pre-arranged.
When you return goods to us:
You must ensure that they are properly and securely packaged and labeled with our address.
Include the return form or a cover note of your name and reason for return.
Items must be returned free of iCloud and/or passcodes.
You are responsible for any damage or loss in transit.
We will require your item back first before a replacement or refund can be issued.
Postage costs can be reimbursed (up to £25 for overseas returns). Postage receipts may be requested the online form.
We do everything we can to ensure your order arrives at your door complete and as described. If you don’t receive your orders when expected, you can check that they have been dispatched using the tracking number we email to yourself, or you can contact us on 01752 696844.
All of our items are subjectively graded meaning differences of opinion may occur, if this does happen we are happy to exchange or refund any item within the above legal time scales.
A Grade Items- Excellent condition used mobile little or no scratches, moreover it is not guaranteed to be mark free due to being a used product.
B Grade Items- Minimal Wear very good condition, these items will show marks and scratches which is why they are B Grade.
C Grade Items – Will have some signs of wear to the unit, mainly markings on the back however there could be some on the screen in some cases.
All Phones are supplied with our 12 month Warranty. Where faulty, goods will be repaired or replaced with goods equal or greater in specification.
All iPads will come with a 12 month warranty. As aforementioned goods will be repaired or replaced with goods equal or greater in specification.
All Smartwatches will come with a 12 month warranty. Where faulty, goods will be repaired or replaced with goods of equal or greater specification.
All accessories will fall under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 policy.
As above, we do not cover faults caused by accident, neglect, misuse, normal wear and tear, or any alteration or repair carried out without our prior approval.
All warranty on the devices is strictly for consumer use only. Any company buying for a wholesale purpose is bound by the wholesale terms and conditions and the warranty within this. All warranty is non transferable to a new owner.
We operate under the VAT Margin scheme.
The Margin Scheme – All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed.
Whilst we make every effort to indicate which VAT scheme the product falls under in the Product Description, if you have strict requirements for a VAT qualifying product please contact us prior to placing your order to confirm.
Depending on your choice of payment method we may share your information with 3rd parties. All power up items returned to us iCloud locked will be wiped if the necessary information is provided to us upon request.
These Terms and Conditions, and all transactions relating to this website and all non-contractual obligations are governed by English Law and are subject to non-exclusive jurisdiction of the English Courts. We do not accept amendments to these terms and conditions.
The iOutlet is a trading name of James Green Limited; Unit 37A Sisna Park, Sisna Park Road, Plymouth PL6 7FH; registered in England No.8437263, Vat No. 140146358.
Accepted Faults
Not Accepted Faults
We, us and our refer to James Green Limited.
You and your refer to the purchaser or any goods from us.
Goods means any goods, products, or services you order from us
Order means an order placed by you with us for the purchase of goods.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
“Absolutely amazing company. Have used them for years.”
Jade Plummer“Quick and friendly service from Holly. Called me back within a couple of hours…”
T H“Definitely recommend and will come back for the future! Thank you again!”
Aoife MayJames Green Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.
James Green Ltd, trading as The iOutlet, is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited’s FCA registration number is 626349 and its address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL. Product Partnerships Limited’s permitted business is to act as a Principal for a network of Appointed Representatives who arrange regulated credit facilities for customers who are purchasing goods from them.
James Green Ltd acts as a credit broker not a lender and can introduce you to Raylo Group Limited (FRN: 841488) and PayPal Credit, a trading name of PayPal (Europe) S.à.r.l et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg (FRN: 470235). We do not receive any commission for this activity. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints,
please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.
We also offer unregulated Credit agreements through Klarna. Please note that Pay in 3 instalments and Pay in 30 days is not regulated by the FCA. Please use these products responsibly and ensure you can make repayments on time. Finance is subject to status. T&Cs and eligibility apply. Failure to make repayments on time may negatively impact your ability to use Klarna’s products in future.
Please click to view our Financing Initial Disclosure Document (IDD).
